Get Order Cancellation Requests from ebay and change eStack shipment status accordingly #309

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2026-06-29T08:37:44Z

rob commented

2026-06-29 08:37:44 +00:00

If an order ebay has a cancellation request on it, ebay moves it from unshipped status to a sort of stock hold status as you can see in the images attached.

This happens when a customer from ebay requests to cancel an order after they made the order and before we ship the order

For example; they purchase at 10pm local time and at 11:30pm formally request to cancel via ebay.com. We are not shipping until the morning NJ time, and since they requested the cancellation, ebay moved it from their unshipped orders queue.

However, in eStack it is still in the P&P queue. This would cause an eStack user to ship the order unless we can detect the cancellation request.

We need to ping ebay for cancellation requests and change any requested orders to stock-hold in estack (or another status), then get it off the P&P queue in estack.

Ideally, we can confirm (accept or deny) the cancellation request within estack and have it immediately push the confirmation to ebay. Likewise, if we confirm the cancellation request at ebay.com' website, we want those changed to be detected in ebay (maybe this is not good since we may not catch it right away and ship the order).

If an order ebay has a cancellation request on it, ebay moves it from unshipped status to a sort of stock hold status as you can see in the images attached. This happens when a customer from ebay requests to cancel an order after they made the order and before we ship the order For example; they purchase at 10pm local time and at 11:30pm formally request to cancel via ebay.com. We are not shipping until the morning NJ time, and since they requested the cancellation, ebay moved it from their unshipped orders queue. However, in eStack it is still in the P&P queue. This would cause an eStack user to ship the order unless we can detect the cancellation request. We need to ping ebay for cancellation requests and change any requested orders to stock-hold in estack (or another status), then get it off the P&P queue in estack. Ideally, we can confirm (accept or deny) the cancellation request within estack and have it immediately push the confirmation to ebay. Likewise, if we confirm the cancellation request at ebay.com' website, we want those changed to be detected in ebay (maybe this is not good since we may not catch it right away and ship the order). ![Screen_Shot_2021-04-16_at_10.18.35_AM](/uploads/c23579f5def27e8997a696933132e777/Screen_Shot_2021-04-16_at_10.18.35_AM.png) ![Screen_Shot_2021-04-16_at_10.18.52_AM](/uploads/e76c81989c84dc20b3b2723ae18572f5/Screen_Shot_2021-04-16_at_10.18.52_AM.png) ![Screen_Shot_2021-04-16_at_10.18.50_AM](/uploads/e9e388340c9dcf3d00e23201b9826f0e/Screen_Shot_2021-04-16_at_10.18.50_AM.png) ![Screen_Shot_2021-04-16_at_10.28.25_AM](/uploads/1263da1927892ff87a3a7cc614e35c52/Screen_Shot_2021-04-16_at_10.28.25_AM.png)

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Reference: rob/pms3#309